"Happiness Checks"
As a part of every visit to a customer’s home we leave a questionnaire called a Happiness Check.
The Happiness Check asks the customer to rate the friendliness and professionalism of our office staff and field employees. This feedback is used to pinpoint ways we can improve. For example, we expanded our service hours directly in response to requests from customers.
We also call a sample of customers after we visit their home to ensure that we provided excellent service, that their needs were taken care of promptly and efficiently, and to answer any questions or concerns they may have. Read Happiness Check Testimonials below or fill out a form online here.
“Every time I call Morris-Jenkins, I am amazed at the outstanding quality of customer service I receive. Always polite and eager to assist in any way they can. Leslies Lampkin, Randy Tooker, Jeff (sorry no last name) and Steve Screws literally saved me from a difficult and very demanding person who wanted to buy my home. They were all above and beyond their call of duty. Thank you for saving me and the sale of my home!”
“Kenny was great. I really liked that he showed me the actual problem instead of just telling me the problem. I would recommend you guys to everyone. A+ service.”
“I was more than pleased with Morris-Jenkins and have already referred others. Jon was, above all, very professional and personable. I wouldn’t use any other service – Morris-Jenkins has my business for life!”
“I was having a horrible day, but the minute Rob walked in, his kindness and courteousness made me feel better. He was definitely the nicest and most polite – not to mention most professional – service person who has EVER done work for me!”
“After years of dealing with one Heat & Air company after another, we decided to try Morris-Jenkins. How refreshing to have someone who is courteous, professional and thorough all the way from the office staff to the technician who arrived on time and did an excellent job servicing and diagnosing both of our units. Keep up the good work.”
“Keep up the excellent training which is obvious with each technician who has come to my home. Your company is proactive in ways to prevent problems with one’s system. Suggestions are often given to prevent problems down the road.”
“Jason was very professional and tended to the task he came to do. We appreciated his pleasant personality. Thank you for always sending such high caliber technicians. We rely on your company for service and you never disappoint us.”
“I believe Morris-Jenkins is a top notch company and have never had better service. I would not recommend anyone but Morris-Jenkins for Heating or AC.
I have only had Morris-Jenkinsto my house 3 times, but on all occasions their people were nothing less than top 10 in performance and service. This is both by tech and customer service reps. I would not recommend anyone but Morris-Jenkins for Heating or AC”
“It was very refreshing to greet a female technician to service my equipment. Congratulations on your forward thinking in using her talent and skill for this job.”
"Jason came on time and was so courteous and polite. I couldn’t ask for better service from anyone or had a better person or company to help me. He talked things over with me and gave some good tips for keeping up with things. I asked him to check how much propane I had in my outside tank fairly near to my heat and air conditioner since I’m 88 years old, partly blind, I couldn’t do this for myself! I wish I had a son like him, he was so nice!”
“My car locked up in driveway, tow truck was on the way. I asked Jason if he could help, he was extremely nice – got in the car and got car started and unlocked steering wheel. I cancelled tow truck. Jason was so nice, kind and friendly. What he did was so helpful! Nice smile!”
“Semi-Annual Maintenance Service worth the cost on an older unit. Very competent techs doing the service. Very happy Supervisor Randy T. stopped by during this service.”
“Every time Morris-Jenkins comes to my home to maintenance my system, I feel they are so professional, so pleasant and courteous and informative. Every time I am impressed with the service and experience. It makes me so pleased that I use Morris-Jenkins to do my biannual maintenance. So pleased. Thank you!! Wish every service provider provided this kind of service.”
"We have heard your ads on TV and received a flyer in the mail and decided to give Morris-Jenkins a try. We have used your competitors in the past, and there is no comparison to the service that we receieved. This past Saturday, we had two air conditioning units in our home serviced. Your service specialists, Rob Johnson, arrived on time, was very professional, knowledgeable, efficient and extremely courteous. It was a pleasure to have him in our home. We couldn’t have been more satisfied with the overall experience with your company – from start to finish! We will highly recommend Morris-Jenkins to our family and friends."
"We’ve come to expect nothing but the best from Morris-Jenkins, from your terrific office staff to your friendly and knowledgeable technicians. Bryan was no exception, he arrived promptly, was friendly and helpful, answering all of my questions. Great job as always."
“I am always satisfied with Morris-Jenkins. Customer service is outstanding and excellent. I feel secure knowing they are taking care of my heating and air needs.”
“Morris-Jenkins sets the standard of excellence for your profession.”
“No wonder other companies have such a hard time finding such good employees… you gott’em all!”
“Jason had a terrific first impression. Very friendly and professional. You must love what you do because it shows. Thank you!”
“Our Technician Jon Saxton is great! He is very proud of the company he works for and that says a lot. We had a new heat pump put in and Jon called to see if we were happy and warm. WE LOVE IT! Thanks, we will never call anyone else and will tell all our family and friends about Morris-Jenkins”
“Kenny was awesome. He took the time to explain everything to me. I am now a Morris-Jenkins customer for life.”
“All of the people we’ve dealt with through your company have been of the highest caliber. We continue to recommend you to everyone we speak to!"
“Best serviceman ever to come to this house - he surely knows heating & air! We would prefer he come here all the time.”
“This was our first time for service. My son is a contractor, and he was most impressed. I don’t know of any way you could improve.”
“Probably the most professional encounter of this nature (repair) I have ever experienced... starting with the phone receptionist all the way to the repair team. It is obvious your emphasis is on customer service & that you put your techs through customer service training.”
“Nice to know this company cares about their customers. We come first. In this day and age that is refreshing!”
“From start to finish, our experience with Morris-Jenkins was phenomenal! I spoke with Tiffany when I called to schedule our appointment. She was very polite & professional. She has a bubbly personality & made our appointment with ease! When Chris arrived, he again was very professional! We will never use another heating & air company other than Morris-Jenkins! Thanks Chris for your awesome work getting our heat back on! You are a life saver!"