Thank you for calling Morris-Jenkis to service your air conditioning or heating system. We appreciate your business. Each time we provide service, our goal is for you to be 100% satisfied.

Please take a few minutes to tell us how we did. Without your feedback, we can only guess at the level of service you received.

Tell Us How We Did

Yes No 1. When you called for service was our office staff polite and helpful? Yes No 2. Did the office staff set a time that was convenient for you? Yes No 3. Did our technician arrive between the hours quoted to you? Yes No 4. Was he friendly and courteous to you? Yes No 5. Did he wear floor protectors over his shoes to protect your carpet and floors? Yes No

Yes No 6. After examining your system, did he explain the problem clearly to you? Yes No 7. If repairs were required, did he tell you the cost prior to starting work? Yes No 8. Did the repair take care of the problem? Yes No 9. Did he leave the work area clean and tidy? Yes No 10. Would you recommend Morris-Jenkins to a friend or relative? Yes No 11. Can we use your comments in our advertising? Yes No

12. On a scale of 1 to 5, with 5 being best, please rate our service:

1

2

3

4

5

We invite you to write any additional comments:

Can we use your comments in our advertising?

Yes

No

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“Great service.Your technician, Tim, was super. I had heard your reputation was good and that you gave great service – it’s true!"

“We were bringing my mother home from the nursing home for a Sunday visit when the heat quit working. It was wonderful to get a person on the phone and such a quick response – even on the weekend.”

“Customer service and satisfaction is your top priority and it definitely shows.”