Why Choose Morris Jenkins?
We will exceed your expectations.
When you choose Morris-Jenkins, you begin a relationship centered around what you want and need -- not the experience you may expect from a typical home service company…
Like most home service industries, the heating and air conditioning industry has a reputation for unresponsiveness and poor customer service. When people call for service, they expect us to show up late, in a dirty uniform, pressure them to make unneccessary repairs and generally be difficult to deal with. But at Morris-Jenkins, we differentiate ourselves from our competition by shattering that reputation.
When you call us, we will be at your house on time, in an orderly manner, and we will treat you and your house respectfully the entire time we are there. We conduct ongoing training – not only in the technical aspects of the job, but in customer service and interpersonal skills.
When you call Morris-Jenkins, every employee you encounter will be focused 100% on your satisfaction.
Ask any Morris-Jenkins employee what our “purpose” is – making it easy for our customers to do business with us. From the moment you call, until our technician arrives and completes the repairs, each step of your experience with Morris-Jenkins is catered to your needs and convenience. We go the extra mile to make sure YOU receive exceptional service.
We won’t send anyone out to your home that we wouldn’t want in ours.
We run a thorough background check and drug screening on all of our employees and have the strictest requirements of any area company.
We employ only the cream of the crop in the heating and air conditioning industry, and when we come to your home you’ll see the difference.
We send the best to you.
In-House Technical Training
Our technicians receive technical training throughout the year. This training allows our staff to diagnose your problem quickly and correctly, saving you time and hassles.
Technical training is a top priority, which is why we decided to hire a full-time technical trainer and establish Morris-Jenkins University.
The primary focus of Morris-Jenkins University is to ensure that we have the highest skilled technicians in our industry and that we have equipped those technicians with everything they need to succeed.
Employees also complete interpersonal skills training to make sure every step of your experience with Morris-Jenkins is 100% customer service oriented.
Standardized certification for technical employees is essential to raising our image, and we believe the NATE certification is important to the industry, our customers and our employees.
We have more NATE-certified technicians than any other company in the Charlotte area.
Simply put, you can trust that our service technicians, installation mechanics and electricians are professionals that know how to do the job right the first time.