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Service Feedback

At Morris Jenkins, we pride ourselves on providing the best service around. Please tell us about your experience so we can continue to meet our customers' needs.

Repair Feedback:

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When you called for service, was our staff polite and helpful?
Did the office staff set a time that was convenient for you?
Did our technician arrive between the hours quoted to you?
Was he friendly and courteous to you?
Did he wear floor protectors over his shoes to protect your carpet and floors?
After examining your system, did he explain the problem clearly to you?
If repairs were required, did he tell you the cost prior to starting work?
Did the repair take care of the problem?
Did he leave the work area clean and tidy?
Would you recommend Morris-Jenkins to a friend or relative?
Can we use your comments in our advertising?

On a scale of 1-5, 5 being the best, please rate our technician:

Appearance
Attitude
Neatness/Cleanliness
Workmanship
Promptness

Additional Information:

Installation Feedback:

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Did our installation crew start when scheduled?
Was the installation crew friendly and courteous?
Did our installation crew respect you and your home at all times?
Are you satisfied with the installation?
Did our installation crew explain that the operating manuals were left with the equipment as required by the Inspection Department?
Did our installation crew show you the filter size and location?
Did we show you how to operate the thermostat?
Overall, are you happy with your experience with Morris-Jenkins?
Would you recommend Morris-Jenkins to a friend or relative?
May we use your name as a referral to future prospects?

On a scale of 1-5, 5 being the best, please rate our technician:

Appearance
Attitude
Neatness/Cleanliness
Workmanship
Promptness

Additional Information: